RETURN POLICY

If youre not completely happy with your purchase, its fine! Please keep in mind the following:

Items marked “Sale”, “Final Sale” or purchased with a discount code are not eligible for store credit or exchanges. NO EXCEPTIONS! 

Customized items are FINAL SALE. No returns, exchanges or store credit will be issued

Sale items (if applicable)
Unfortunately sale items CANNOT be issued store credit.

Store Credit or Exchange
We only replace items if they are DEFECTIVE or DAMAGED, not because theyre the wrong size. There is a size guide at the bottom of the page. If you need to exchange it for the same item, send us an email at sales@shopchantalj.com with your name, order number, the item(s) being returned, and your reason for returning. Please allow up to 48 hours for a response email.

Customized items are FINAL SALE. No returns, exchanges or store credit will be issued

EXCHANGE

An exchange is only offered if the item you received was defective or you received the wrong item (which is rare but mistakes do happen).


SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

THINGS TO KNOW

Chantal J will NOT process a credit for requests submitted after 3 days from receiving your order.

Chantal J will not process a credit if item appears to have been worn. Store credit is only issued if the item(s) is returned unworn, unwashed, free of any stains (makeup/deodorant, etc) and with any/all product tags still attached.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and are not responsible for returned items that get lost in the mail.